RETURNS & EXCHANGES
Returned items must be shipped back to Mirazo within 10 working days from the date the package was delivered to you. We invite you to return an item for the same item in another size, or we will issue you a full refund.
Shipping costs incurred when returning items are your responsibility. When returning from outside of the US please clearly mark the package as a return to avoid customs delays and charges. The original shipping charges will not be refunded. The customer will incur shipping charges on all returned items. If the package does not reach us safely we will not be able to complete the refund, we strongly recommend sending your return in a trackable package. It is not currently possible to return an item in exchange for store credit.
Please remember, all items must be returned to us in the original condition, unused, unworn, unwashed, undamaged, or unmodified in any way. Items must be returned in their original packaging with all tags still attached. We do not offer refunds or exchanges on sale items.
Any intimates and hair accessories cannot be returned or exchanged, Footwear must be returned in original packaging, Footwear must include the original shoe box in its original condition, without postal labels.
How should I send my return back?
You may email us at firstname.lastname@example.org with your name, order number, item for exchange, and tracking number. Securely repack your items in the re-sealable package you received them in.
Please ship your return package to:
Order # ________
7928 East Drive, A1003
North Bay Village,
FL 33141 USA
We will send your exchange as soon as the original merchandise is received. Please note, Shipping costs are currently not reimbursed by Mirazo and you will not be refunded for the original cost of shipping.
To ask Mirazo any questions about returns, general questions about your purchase, or for any other query related to our online shop please contact us.